Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping.
Our refund and returns policy lasts 30 days from date of purchase. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To begin a return, please contact Customer Care at custcare@lanza.com. Be sure to include the following information in your return request:
- Your Name and Order #
- Phone Number
- Email Address
- A description of the issue with the product(s)
Unfortunately, we cannot accept returns of hazardous materials, flammable liquids or gases such as aerosols and hairsprays.
To complete your return, we do require a receipt or proof of purchase via your order #.
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